There are a number of sites that claim everything on their site is authentic, even though nearly every designer and type of item is accepted. The claim is that everything is checked for authenticity before it ends up at the buyer. But, with designers being so unique, is this claim really true? Here is one buyer's story...
A while back, someone purchased an item off of an online consignment resale store that guaranteed authenticity. Because the popular company was based in the US, the item was in possession of the company and was guaranteed authentic, the purchaser did not worry over the fact that there were only pictures of the front and back of the dress.
Once the buyer received the dress, they noticed that though the hanger tags were correct, the main tag was ever so slightly off, and the carelabels were missing. Missing carelabels aren't ALWAYS an indication of the item being fake, as they can fall off or be removed. But upon further examination, many things were not matching up! Even though this item had a tag from the resale site ensuring authenticity, this dress was absolutely a fake. :(
As the item was shipped directly from the site's company, the buyer went online to find a number to call. Shockingly, there was NO phone number provided. So, a detailed email was sent to the company. The company would not confirm that the item could be returned for a full refund, and the dress could only be refundable for store credit. Due to the horrible experience, store credit was not desirable.
So, a credit card chargeback was opened; this was the buyer's first chargeback.
A few weeks down the road, the buyer receives a phone call from the credit card company stating that the chargeback was being disputed by the seller. As a result, third-party authentication documents would be required to fight for the refund. The pictures on this article are a few of the images from that formal document.
An authentication document is VERY difficult or impossible to obtain for many designer items, as it requires expert knowledge of a very specific brand. If an authenticator can be located for the particular item, there is usually a large charge as well, because the documents take a considerable amount of time to put together.
Do not buy from a consignment store (online or most offline) that does not specialize in a type of clothing (example: just bags or just costume jewelry) or specific brands. If they claim to be able to authenticate EVERYTHING, this is a big red flag. Of EVERY single site that has claimed to guarantee authenticity of every single designer and clothing type, I have EASILY found multiple counterfeits listed. These types of sites are FAR FAR worse than eBay. At least with eBay, it is well-known that you must be careful as a buyer. On top of that, items from consignment sites usually cost a lot more because the item has to be physically handled by a middleman.
Authentication is a skill that is based on specific knowledge unique to each brand. It cannot be done simply by touching or feeling an item, which is what many consignment stores do.
Hope that you found this topic and story interesting. :)