Lollipuff is on a mission against fakes and counterfeits for designer brands. Over the years, we've built up a lot of expertise (and data) about various brands... and our reputation in the community as a trusted leader in authentication is unparalleled. To date, the only way to take advantage of our know-how was by using our auction service to buy or sell goods.
We get a lot of authentication requests from users... and now we're excited to start offering our authentication expertise as a service. To get started, simply provide photos of the item -or- a link to the item's online listing.
A certificate may be added after an email authentication for $25.
The authentication service covers every brand for which we have in-house authentication expertise -- i.e. every brand that Lollipuff users buy and sell on the auction site: Alexander McQueen, Azzedine Alaia, Balenciaga, Celine, Chanel, Charlotte Olympia, Christian Dior, Christian Louboutin, Giuseppe Zanotti, Hermes, Herve Leger, Jimmy Choo, Louis Vuitton, Manolo Blahnik, Prada, Roland Mouret, Smythe, Valentino, Yves Saint Laurent (Saint Laurent)
We will require a number of pictures of the item. The specific pictures will vary in number and subject depending on the brand and type of item (eg. Hermes handbags require a good many pictures). But don't worry, we'll walk you through which pictures we need. If the pictures you provide are insufficient for authentication (too few, too blurry, too small, etc), then we will request additional photos.
We typically respond to an authentication request within 12 hours, and certainly within 48 hours. If we are unable to make the "authentic" -vs- "counterfeit" determination, the service fee will be refunded -- assuming the determination was not due to insufficient or low-quality pictures. (We may ask for additional photos; if the necessary photos cannot be provided, the service fee will not be refunded.)
Lollipuff is not liable for any losses incurred due to services rendered.
An email authentication is not a certificate or formal authentication document for PayPal or credit card companies. It is an opinion of the authenticity of the item in question based on Lollipuff's extensive authenticity knowledge.
A certificate includes Lollipuff's business letterhead including address, phone number, unique certificate number, shareable website link and our opinion regarding the authenticity of the item. This certificate typically meets the requirements of credit card, PayPal, and other disputes.
Lollipuff is a leader in designer good authentication. We are well-known and have a trusted reputation in the community.